NRN vs Sikka-The Human Resource Perspective to Infosys battle

By Garima Saxena, 3rd Eye Advisory®
NRN vs Sikka-The Human Resource Perspective to Infosys battle

Infosys CEO Vishal Sikka resigns - read the first line of Times of India on August 18,2017 leaving every individual who has ever been a part of IT industry speechless. The story moves on with everyone raising an eye towards the founder of Infosys- NRN. The strange turn of events left everyone stunned with the public appearance of resignation letter written by Visha Sikka. The point which is of utmost importance here is the involvement of senior leadership and the steps taken by them to keep the turn of events into control. These steps are accounted through emotional intelligence in the senior leadership as good emotional intelligence quotient bears a direct correlation to good leadership. This is the reason behind Daniel Goleman's Emotional Intelligence being a key enabler for strong leadership.

In 1998, in what has become one of HBR's most enduring articles, "What Makes a Leader," Daniel Goleman states unequivocally: "The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It's not that IQ and technical skills are irrelevant. They do matter, but they are the entry-level requirements for executive positions. My research, along with other recent studies, clearly shows that emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won't make a great leader."

Our experts at 3rd Eye Advisory® explain the emotional intelligence competencies required for effective leadership. In its modest form, emotional intelligence can be defined as being aware of one's own emotional reactions and understanding them in order to react more effectively in any given situation. The best part of understanding the emotional aspect of human interactions is that it can help team building. Certainly, emotional intelligence provides a base for increased leadership potential by providing an instrument which executives can use in a wide variety of situations. To understand emotional intelligence better, the four important aspects of emotional intelligence as proposed by Daniel Goleman are:

  1. Self-Awareness
  2. Self-Management
  3. Social Awareness
  4. Relationship Management or Social Skills

Without self-awareness, no leader can understand its true capabilities, strengths and development areas. In order to reach maximum potential, the leader must be confident in its abilities. The leader should also control or redirect disruptive emotions and adapt to change in order to keep the team moving towards a unified goal.Leaders can't afford to lose their cool or panic when things get stressful. This is because when leaders stay calm, they think and communicate more clearly with team.

A true leader is empathetic and compassionate with all his or her colleagues. Empathy is the ability to put yourself in someone else's shoes and understand how they may feel or react to a certain situation. The more the leader can relate to their employees, the better the leader will become at understanding what motivates or upsets them. A leader should also ensure that effective communication should be held in the organization so that there is no space for misunderstandings.

Lack of communication is usually the basis of workplace problems among most employees. The failure to communicate effectively in a workplace leads to frustration and confusion among employees. Effective communication can eliminate obstacles and encourage stronger workplace relationships which leads to alignment towards a common goal and a shared sense of purpose. Over the last few years there has been a huge increase in evidence that effective communication is an important factor in leadership. Numerous studies have shown a positive correlation between emotionally intelligent leadership and employee satisfaction, retention, and performance.

Former Bank of America executive, author and consultant Dee Hock captured the importance of a leader's emotional intelligence in the following observation: "The first and paramount responsibility of anyone who purports to manage is to manage the self: one's own integrity, character, ethics, knowledge, wisdom, temperament, words and acts.it is a complex, unending, incredibly difficult, oft-shunned task.however, without management of self, people are not fit for authority no matter how much [of it] they acquire...In a nutshell, it can be said emotional intelligence is a powerful tool critical for exceeding goals, improving critical work relationships, and creating a productive workplace and organizational culture.The evidence is indisputable that emotional intelligence is a key component of leadership and management effectiveness.

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Article by: Garima Saxena, 3rd Eye Advisory®